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FREQUENTLY ASKED QUESTIONS

10,000 Steps a Day in February Challenge - FAQs

We’re so pleased that you’re taking part in our 10,000 Steps a Day in February Challenge. Our supporters play a vital role in helping us get closer to our vision of finding a cure for all types of brain tumours. We’re here to support you as much we can. If you have any questions about the challenge, you’ll find answers to our FAQs below.

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How do I join "10,000 Steps a Day in February Challenge"?

How do I take part in the 10,000 Steps a Day in February Challenge?
How do I sign up and is it free?
How do I set up a Facebook Fundraiser?
Can I join the Facebook Challenge Group and fundraise for another charity?
What is the free gift available?
How can I receive my free emoji t-shirt and printed tracker?
How do I know what size t-shirt to order?
Are children’s emoji t-shirts available?
Can I change the size of my emoji t-shirt?
When will I receive my free emoji t-shirt and printed tracker?
Another family member or friend is taking part with me, can they also get a FREE emoji t-shirt?
I’ve completed the challenge before and I’m excited to be back! What can I expect?

How do I manage my Facebook Fundraiser and increase donations?

Where can I find my Facebook Fundraiser?
How do I edit my Facebook Fundraiser?
What if I have opened a Facebook Fundraiser for another charity?
My Facebook Fundraiser has ended – what should I do?
Why is Facebook charging me to donate to a Facebook Fundraiser?
How do I get my first donation?
How do I get more donations?
Can you claim Gift Aid on my Facebook and Offline Donations?
What happens if I can no longer take part in the challenge?
How can I track my steps?
Why must I raise £137 for a FREE medal?
How do I get my free medal?
Can I buy a medal if I don’t raise £137?
What if I don’t want a medal if I raise £137 or more?
If I raise £274, is there an additional gift?
What if I raise £2,740 or more? Do I get a tile on the Wall of Hope?

How do I collect and pay in offline donations?

How do I collect donations from those that don’t have Facebook but want to donate?
Will my offline donations be added to my Facebook Fundraiser page?
How do I pay in offline donations?

Can't find the answer to your question?

Please post it in the Facebook Group or email the team 10ksteps@braintumourresearch.org and we’ll get back to you as soon as possible. Please bear with us as we’re a very small team who are doing our best.

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