Refund policy

Refunds
Under our goodwill returns policy we’re happy to exchange or refund most items within 30 days of purchase. Any refund or exchange is offered entirely at our own discretion and all items must be returned with your original receipt (or other proof of purchase) in the same condition as when you purchased them. This does not affect your statutory rights.

Non-refundable items
We are unable to give refunds on items of clothing unless they are faulty. We are unable to give refunds on donations.

Faulty items
Where items are of unsatisfactory quality, not fit for purpose or don’t fit their description or sample then we will refund or exchange in line with our usual policy. This does not affect your statutory consumer rights.

Refund by the same means
We are only able to refund an item in the same way that the purchase was made. In particular, we will need to refund the same credit/debit card used for your original purchase.