FREQUENTLY ASKED QUESTIONS

It’s simple! You can take part in the challenge anywhere and you’d be surprised at how easy it is to tot up your steps throughout the day. Head outside for daily exercise, go for a dog walk around your local area, hit the treadmill at the gym, or you could even get your 10,000 steps in by walking around your home and/or garden.

The challenge can be completed wherever you like and you can take part by yourself, or as part of a group with family, friends or colleagues – the choice is yours! 

It’s FREE to get involved in our 10,000 Steps a Day in February Challenge. Just follow these simple steps to get started:

To get involved using Facebook:

• Complete your registration and Facebook Fundraiser in just a few seconds here: https://givp.nl/register/3NMpb4mp
• Click the blue ‘Submit & Activate Your Fundraiser’ button when prompted to finish getting set up

To get involved using JustGiving:

• Click here to set up your page

And that’s it – you’re ready to go!

When you have registered, set up your fundraising page and got your first donation, we’ll send your FREE emoji t-shirt and fundraising pack. Please note this may take up to 10 working days to arrive.

Now join our friendly Facebook Group here: https://www.facebook.com/groups/1300138003889996 for further help on how to get started and enjoy lots of support throughout your challenge!

Important:

If you register under a name that is different to your name on Facebook, please include both in the sign-up form where indicated, otherwise you will not receive your free gift in the post. 

To register and set up your Facebook Fundraiser for Brain Tumour Research, please click this link: https://givp.nl/register/3NMpb4mp It takes just a few seconds to get set up. 

Our Facebook Challenge Group has been set up for people fundraising for Brain Tumour Research. This challenge is all about a group working towards a common goal. These challenges take a lot of time and resources for us to run, and we run the risk of losing money if the funds raised are going to a different organisation. If you’d like to fundraise for a different cause, we recommend getting in touch with that cause directly and asking the best way you can support them. 

Once you have successfully registered, set up your Facebook Fundraiser or JustGiving page and got your first donation, you will be eligible to receive your FREE emoji t-shirt.

Getting your first donation will automatically trigger us posting your t-shirt, along with your printed tracker so you can keep track of your steps throughout the month.

Remember, if you register under a name that is different to your name on Facebook, please include BOTH in the sign up form where indicated. Failure to do this will mean you will not receive your free emoji t-shirt and printed tracker in the post, because we won’t be able to match your Facebook Fundraiser to a registration form.

Once you have registered and set up your Facebook Fundraiser or JustGiving page for Brain Tumour Research, you need to get to work on achieving your first donation to trigger your FREE gift being sent out to you.

You can either get your fundraising page started by donating yourself or you can ask a friend, family or colleague to donate to your page too. Another way to kickstart your fundraising is to invite your friends, family and colleagues to your Facebook Fundraiser on your personal Facebook page and other social channels to inspire other donations. You can always find your Facebook Fundraiser page here: www.facebook.com/fundraisers/manage

Please allow 10 working days after getting your first donation for our volunteers to ship your emoji t-shirt and printed tracker to you. We are a small team, so please be patient. We appreciate your support as you continue to raise vital funds to help us get closer to finding a cure for this devastating disease.

The below t-shirt size guide will help you determine which size to order. 

 

If you are taking part as a family or group and would like to purchase additional t-shirts for your challenge, you can do so via our shop: https://shop.braintumourresearch.org/products/emoji-t-shirt

At present, we do not stock children’s emoji t-shirts. However, should your child wish to take part with you, we have children’s t-shirts available to purchase on our store here: https://shop.braintumourresearch.org/products/childrens-t-shirt

Please refer to the size guide below for assistance with ordering. 

 

Due to the volume of amazing supporters taking part in this challenge, we are unable to change the size of your t-shirt. If it is too big, we recommend layering clothes underneath. If it is too small and unwearable, please email 10ksteps@braintumourresearch.org and we will see how we can assist. 

Once you have registered, set up your Facebook Fundraiser or JustGiving page and got your first donation on your fundraising page, a FREE emoji t-shirt and printed tracker will be sent out to you.

Please allow up to 10 working days for this to arrive with you. This accounts for any potential delays in the postal system.

Before your free gift arrives, you can still get started with your challenge and raise vital funds to help us get closer to finding a cure for this devastating disease. Whilst you are waiting, you also have access to our digital fundraising pack which includes lots of useful tools and a printable tracker too. You can find that here.

To qualify for the FREE emoji t-shirt each person taking part needs to register under their own name and set up a Facebook Fundraiser. Once they have signed up, set up a Facebook Fundraiser and got their first donation, it will trigger the free gift to be sent to the person who registered and set up the Facebook Fundraiser for Brain Tumour Research.

We understand that some people may like to join up with others as a team, register under one name and set up one Facebook Fundraiser for them all to use, in this instance you will still only be able to receive one FREE emoji t-shirt. However, you can buy additional t-shirts here in our store here: https://shop.braintumourresearch.org/products/emoji-t-shirt Thank you all for joining us. 

Woo hoo – welcome back! We’re thrilled to have you back on the team. Supporters who have previously completed the 10,000 Steps a Day in February challenge and fundraised for us will also receive a FREE insulated water bottle, along with your emoji t-shirt. It’s our way of saying a little thank you for continuing to support Brain Tumour Research.

We hope you’ll enjoy this challenge as much as you have in previous years – don’t forget to support your fellow steppers in the Facebook Group here.

If you can’t find your Facebook Fundraiser on your Facebook profile page, please visit www.facebook.com/fundraisers/manage

Once you have set up your Facebook Fundraiser, please check your page to ensure it has been set up correctly. If required, you can edit the title of your fundraiser and your end date. To do this click ‘edit’.

You will see the option ‘What’s the title of your fundraiser?’ Please edit that (if not done already) to ‘10,000 Steps a Day in February Challenge’.

You will also see the option ‘When should your fundraiser end?’ – please ensure your fundraiser is set up to end on 7^th March 2023 or it will close automatically two weeks from the date you set it up. Once a fundraiser is closed, it cannot be reopened.

The video below shows you how to edit your fundraiser: 

If you have set up your Facebook Fundraiser for a different charity, don’t worry! Please end that fundraiser and set up a new one for Brain Tumour Research here: https://givp.nl/register/3NMpb4mp

Remember to include ’10,000 Steps a Day in February Challenge’ in your title and edit your end date to be 7^th March 2023 if not done already.

Once you have set up your Facebook Fundraiser for Brain Tumour Research, completed the sign-up form and got your first donation on your page, your FREE emoji t-shirt and printed tracker will be sent to you.

Important, please read in full: If you have already received donations on your Facebook Fundraiser for a different charity, please contact them and ask them to send the money to Brain Tumour Research. Please ensure the charity references your name and states that the funds were raised for the ‘10,000 Steps a Day in February Challenge’ when they send the money, so we can attribute these funds to you and include in your overall fundraising total. Please send them this link: www.braintumourresearch.org/fundraise/10-000-steps-challenge/pay-in-your-money to pay us the funds.

The other charity will receive those funds after you’ve closed the Facebook Fundraiser. They are the only ones who can send it to us on your behalf. 

Unless you extend the end date, a Facebook Fundraiser will close automatically two weeks from the date you set it up. Once a Facebook Fundraiser has ended, it cannot be restarted, but don’t worry. Please just set up a new Facebook Fundraiser for Brain Tumour Research here: https://givepanel.me/fb/wN6cVmMZ

Remember to include ‘10,000 Steps a Day in February Challenge’ in your title and edit your end date to 7^th March 2023, if not already.

If you have set up multiple Facebook Fundraisers, don’t worry. We will be able to attribute the funds from both pages to you internally to give you a combined total for your challenge. Please email us at 10ksteps@braintumourresearch.org and we can ensure this is done for you. 

Sometimes Facebook will charge £0.73 when you make a donation to validate if the Facebook account making the payment is real. However, the £0.73 should go back into your account quite quickly after. If not, please contact Facebook to assist. 

Here are some top tips to help you achieve your first donation and trigger your FREE emoji t-shirt and printed tracker:

• Donate to your own Facebook Fundraiser to get it off the mark (Facebook recommends this too) as this will encourage others to donate too and help you achieve your goal
• Share your Facebook Fundraiser on all of your social platforms with your family, friends and colleagues letting them know why you are taking on the challenge and explaining that they can support you and donate in just a few clicks - £4 is the minimum donation on a Facebook Fundraiser and anything they can give will make a difference
• Invite people to your Facebook Fundraiser using the ‘invite’ button at the top of your fundraising page
  

You can find your Facebook Fundraiser page anytime by clicking here: http://www.facebook.com/fundraisers/manage

For more top fundraising tips throughout the challenge, head to our friendly Facebook Group here: https://www.facebook.com/groups/1300138003889996

It’s a proven fact that the more you share your Facebook Fundraiser across your own social platforms, the more donations you will get.

• Click the ‘share’ button (you’ll find this at the top of your Facebook Fundraiser) and follow the steps to post it to your own Facebook page and/or copy and paste the link (URL) to share it via email, Facebook Messenger, WhatsApp or any other social platforms to ask for donations from friends, family or colleagues.
• If you have a personal connection to brain tumours which you don’t mind sharing, tell your story on your social media channels and on your Facebook Fundraiser as you ask for donations – when your friends and family see how much raising vital funds for this cause means to you, they will be inspired to support you
• Keep sharing updates from your 10,000 Steps a Day in February Challenge – post photos of you taking part, share how many jumps or squats you’ve completed so far and include the link to your Facebook Fundraiser asking people to donate
• Post photos of your printed tracker with daily or weekly milestones achieved – you could even encourage people to join you explaining that there are so many easy ways they too can achieve 10,000 Steps a Day in February and raise vital funds
• Don’t forget to share a photo of you in your FREE emoji t-shirt and let people know why you are supporting Brain Tumour Research 

In order for Brain Tumour Research to claim Gift Aid on donations to your Facebook Fundraiser, we need you to encourage your donors to tick the Gift Aid option when making their donation to your fundraising page – if they are eligible. They’ll then be prompted to enter their details by Facebook which will allow Brain Tumour Research to claim Gift Aid on their behalf.

Any cash donations that you collect throughout your challenge should be listed on a Brain Tumour Research Sponsorship Form which you can find in your digital fundraising pack here.

The key information we need in order to be able to claim Gift Aid is the name of the taxpayer, house number and postcode. Unfortunately, we can’t claim Gift Aid on group donations – it must be from an individual. You can send your completed sponsorship form to us via post at the end of your challenge. Alternatively, a scanned copy or photo of the sponsorship form is also fine provided we can easily read the above details. 

If you can no longer take part in the 10,000 Steps a Day in February Challenge, don’t worry. If you’ve already registered you don’t need to do anything, nothing will happen.

If you have already opened a Facebook Fundraiser you can choose to keep this open and continue to collect donations to help fund the fight against brain tumours or close it if you would prefer. 

There are lots of apps and fitness watches that can track your activity for you and lots of phones have a built-in step tracker. Screenshots of your app or fitness watch can be uploaded to your Facebook Fundraising page and shared with your friends and family on your personal Facebook page to help encourage donations. You can even handwrite them on your printed tracker which we will send to you once you get your first donation.

Interact with your fellow challengers by joining our friendly Facebook group here: https://www.facebook.com/groups/1300138003889996

The reason we ask you to raise £137 or more to receive a medal is because that figure represents 5% of the cost of a day’s research at one of our Brain Tumour Research Centres of Excellence, which is an amazing achievement.

As a charity, we must be careful where we invest our supporters’ money so we can maximise funds for the vital research that is needed. In this instance, we are giving away an emoji t-shirt and printed tracker, which have a variety of costs associated, and so it is not possible to give away a medal as well at this time. We really appreciate the effort our supporters are putting in right now, particularly in the current climate. We understand that many are facing a difficult time – including charities – and we do really appreciate all donations we receive of any value.

The £137 target is achievable and many supporters have already achieved and gone on to exceed that target too! You’ll find helpful fundraising tips in your digital fundraising pack and we’re sharing them regularly in the Facebook Group too.

We will begin sending out the FREE special medals in batches in March to those who have achieved £137 on their Facebook Fundraiser and signed up correctly. 

Well done on achieving £137 or more! This represents 5% of the cost of a day’s research at one of our Brain Tumour Research Centres of Excellence and is a huge achievement. We are so grateful to you for your hard work and determination in raising vital funds.

Medals are being sent out throughout March to celebrate that great achievement. You do not need to contact anyone or do anything to receive yours. Once you reach the £137 target, you will automatically become eligible to receive a medal. 

Firstly, we want to let you know how much we appreciate the effort our supporters are putting in right now, particularly in the current climate. We understand many people are facing a difficult time and we do really appreciate all donations we receive of any value.

We understand the desire to purchase a medal. However, currently this isn’t possible. This is due to our policy of recognising those who raise £137, which represents 5% of the cost of a day’s research at one of our Brain Tumour Research Centres of Excellence. Those who go on to raise £2,740 to sponsor a full day of research at on of our Research Centres can place a tile on our Wall of Hope. In addition, we find many of our supporters enjoy having a donation target and a reward for meeting this goal.

We understand some of you may be disappointed by this, however, we hope that the FREE emoji t-shirt and printed tracker you can receive will also be a great reminder of your amazing achievement, whether you wear it or keep it as a souvenir from taking part.

We hope you understand. Thank you once again and best of luck with the challenge. 

If you raise £137 or more, which represents 5% of the cost of a day’s research, our team will send you a FREE special medal in March. If you’d prefer not to receive a medal, please email us at 10ksteps@braintumourresearch.org and our team will be able to update your preferences. 

Firstly, well done on raising £274. That figure represents the equivalent of 10% of the cost of a day of research at one of our Centres of Excellence and is an incredible achievement! To recognise you achieving this amazing milestone, you will be entered into a FREE prize draw with a chance of winning a £250 retail voucher. Good luck! (Terms and conditions here) 

Yes, you do! If you raise £2,740 or more you can sponsor a day of research at one of our Brain Tumour Research Centres of Excellence.

You will be contacted about the creation of a unique tile, including a special message, to be placed on our Wall of Hope at the Research Centre of your choice.

You can find out more here in the meantime: www.braintumourresearch.org/fundraise/sponsor-a-day

We understand that there will be people who wish to donate in cash and that’s no problem! You can still collect donations from those people.

Download the sponsorship form which is included in your digital fundraising pack, which you can find here. This is a great tool to carry with you to collect donations on the go.

Please ensure your name and ‘Cycle 274 Miles in August Challenge’ are always quoted as a reference so we can add these funds to your total. You can add this information in the comments box at the end of making your donation.

Important: Please can we ask you NOT to pay cash donations into your own bank to transfer them to your fundraising page. This goes against Facebook guidelines and can result in Meta placing a security barrier on your account. This can cause the loss of your donate button, fundraising page or even you becoming banned from future fundraising under their anti-money laundering policies. We understand it would be helpful to see all your donations in one place but rest assured if you pay them in, our team will attribute these funds to you to give you one overall total at the end of your challenge.

Any offline donations will be added to your overall fundraising total at the end of your challenge and will count towards reaching that £137 to get your FREE special medal.

Alternatively, for those who are happy to donate via card, you can set up a JustGiving page here.

A JustGiving link can also be shared via WhatsApp, text message and email, as well as across all your social media pages.

If you have any cheques to pay in, please send us the cheque along with your full contact details (full name and salutation, address and postcode, a contact phone number and email address) so we can send a thank you email or letter.

Please make cheques payable to:

Brain Tumour Research
Suite 37, Shenley Pavilions
Chalkdell Drive
Shenley Wood
Milton Keynes
MK5 6LB